Allianz Assistance Singapore (Travel Insurance)

Horrible customer service, this should deserve 0 stars. Purchased a family insurance for my family for our upcoming trip to Huahin, Thailand. Upon purchase of the insurance, the policy specifies the holder needs to be an ordinary resident. I was in between jobs and currently was not holding a long term visit pass, asked for clarification on this the 2nd of January. No reply within 3 business days or any reply at all for that matter. The day of our departure on 10 January I try call again to verify. After finally getting through the queue they matter of factly inform me that I am not covered because I am not an ordinary resident and the policy is invalid, mind you I have been living for more than 3 years in SG at this point. Nevermind my wife and child who are both long term passes holders, the policy could not be transferred to them. This whole ordeal left us in a scuttle to find another insurance last minute and Allianz offered no alternative except the usual corporate speak of "we will reimburse you in 14 days". So much for giving them a free loan! As solution to our problem we found an alternative provider that does not have this strange resident clause and atleast was responsive to our questions.

Don’t buy travel insurance from them. I have been automatically purchasing from them via the SQ website. And when you need to make a claim for trip cancellation as a result of MFA travel advisory, you discover that they don’t cover it. the air ticket OUT OF Marrakech to London (via Lisbon) isn’t of any use once the air ticket INTO Marrakech has been cancelled. And hence an insurance claim should be allowed. My point is, if a travel insurance doesn’t accept a trip cancellation claim (despite advertising “Trip Cancellation”) as a result of an MFA travel advisory, it is not a travel product that anyone should buy. I will never buy any more Allianz products.

Guess I am not the only one who had bad experience after I bought Allianz Insurance Singapore ,bought Travel Insurance for my recent overseas trip of 4 pax , too late to Saw quite a number of negative reviews on its Google review page . I think is their trick to earn money, I was not able to claim my medical fee and also diagnosed covid positive . My sister got slight injured during the trip and seeing doctor immediate when we arrived in sg . Yet , unable to claim so .

Horrible customer service, this should deserve 0 stars. Purchased a family insurance for my family for our upcoming trip to Huahin, Thailand. Upon purchase of the insurance, the policy specifies the holder needs to be an ordinary resident. I was in between jobs and currently was not holding a long term visit pass, asked for clarification on this the 2nd of January. No reply within 3 business days or any reply at all for that matter. The day of our departure on 10 January I try call again to verify. After finally getting through the queue they matter of factly inform me that I am not covered because I am not an ordinary resident and the policy is invalid, mind you I have been living for more than 3 years in SG at this point. Nevermind my wife and child who are both long term passes holders, the policy could not be transferred to them. This whole ordeal left us in a scuttle to find another insurance last minute and Allianz offered no alternative except the usual corporate speak of "we will reimburse you in 14 days". So much for giving them a free loan! As solution to our problem we found an alternative provider that does not have this strange resident clause and atleast was responsive to our questions.

Don’t buy travel insurance from them. I have been automatically purchasing from them via the SQ website. And when you need to make a claim for trip cancellation as a result of MFA travel advisory, you discover that they don’t cover it. the air ticket OUT OF Marrakech to London (via Lisbon) isn’t of any use once the air ticket INTO Marrakech has been cancelled. And hence an insurance claim should be allowed. My point is, if a travel insurance doesn’t accept a trip cancellation claim (despite advertising “Trip Cancellation”) as a result of an MFA travel advisory, it is not a travel product that anyone should buy. I will never buy any more Allianz products.